Shauna McClemens
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Activity overview
Latest activity by Shauna McClemens-
Shauna McClemens created an article,
Best Practices for Integrating Zendesk with Vanilla Forums
Integrating Zendesk with Vanilla Forums can create a powerful support ecosystem that leverages community knowledge while ensuring users receive the help they need. Here are some best practices to e...
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Shauna McClemens created an article,
Case Study: How We Use Vanilla Forums for Ticket Deflection with Zendesk Integration
Hey everyone, I’m Jamie Morgan, Head of Customer Experience at *CloudStream Solutions*, a SaaS product for cloud-based data management. I wanted to share how we’ve been using Vanilla Forums along...
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Shauna McClemens created an article,
Setting up Vanilla and Zendesk
Vanilla and Zendesk There are several ways that you can use your Higher Logic Vanilla (Vanilla) account with your Zendesk account in order to maximize the features and functionality of both account...